CHRISTMAS AND NEW YEAR
We're closed for a festive break from Monday 23rd December until Thursday 2nd January 2020 and will dispatch all orders on our return. Sorry for any inconvenience caused by the delay.
For the UK, we offer:
FREE STANDARD DELIVERY on all UK orders, no matter what the value or size of the order.
A NEXT DAY DELIVERY OPTION for a flat rate of £4.50 (Mon-Fri delivery only) - please see below
Our website will accept orders from the UK only, however we ship to Europe on request and will charge shipping at cost. Please contact us and request a postage quote for the item/s you would like to order.
Free standard delivery
Dispatch for our free standard delivery will usually be by Royal Mail Second Class or occasionally by courier, depending on the size/weight of the parcel, so you should receive your parcel within 2-3 days. We may split your order into several smaller parcels depending on the size and weight of individual items. Your order will probably not be tracked and therefore we cannot trace parcels which are delayed (please also see "if your delivery doesn't arrive" below).
Next day delivery (Mon-Fri only)
For our Next Day Delivery option (charged at a flat rate of £4.50), we will dispatch by Royal Mail Special Delivery, Parcelforce Express 24 or via courier, on a tracked service which will require a signature on delivery.
These services guarantee delivery for the next working day (Mon-Fri) after dispatch. (So, for example, orders placed on a Thursday afternoon may not be dispatched until Friday and, although they might arrive Saturday, the guarantee would be for Monday). We are often able to dispatch on the same day for orders placed by 2pm, although unfortunately cannot guarantee this. Dispatch for Next Day Delivery orders will also be subject to any known dispatch delays notified on this page or the homepage.
A small number of our products are dispatched directly from the designers or makers and on these we may therefore be unable to arrange a next day service. We will be amending relevant product listings to note this, but in the meantime we will contact you and refund the flat rate postage charge if we are unable to arrange a next day service.
We normally dispatch the same day as receiving the order or the next day. Any anticipated delays in dispatch will be notified at the top of this page and on the homepage.
If you have a particular need for fast dispatch and/or delivery, please do let us know and we'll do our best to help.
If you're not in to receive delivery
In most cases a card will be left to notify you that delivery was attempted and to let you know what action has been taken, for example whether the parcel has been left for you (e.g. in a safe place or with a neighbour), returned to depot, or is to be re-delivered the following day. During the checkout process you will have an option to leave comments regarding your order and so could give instructions as to where the parcel might safely be left should you not be in. Please note that if a signature is required for a tracked service, the delivery is unlikely to be left if you are not in.
If your delivery doesn't arrive
If your delivery doesn't arrive we will either resend the item/s, subject to availability, or refund you, but we do have to ask you to wait at least 13 working days from the date of dispatch if your parcel was a normal dispatch by Royal Mail as this is when it will be deemed "lost".
More information on this, and other delivery problems can be found in our Terms & Conditions.