Ginger & May may change this policy from time to time by updating this page. We recommend that you check this page periodically to ensure you are happy with any changes.
By using this website you give your consent to the collection, use and storage of personal information for the purpose of processing your order, registration, account, internal market research and fraud detection. By submitting user-generated content such as product reviews you also give consent to this content and any personal information you include being made public by inclusion on the website and allow us to use your comments on our social media feeds and in marketing campaigns, unless you specifically request otherwise.
What we collect and store
To process an order we require the following information:
- your name
- your email address, to confirm your order and it's dispatch and for any further communication about your order
- your billing address and, if different, your delivery address
- a contact telephone number, in case there is a problem with your order
An electronic and paper record of all orders and registrations, which includes the above information, are stored as a record of transactions made via the website for the purposes of financial record keeping and reporting, to enable us and customers to view historical data such as past orders or returns, and to offer a subscription service.
To register with Ginger & May for the purpose of having your details remembered the next time you use or purchase from the website or to follow our blog, leave feedback or reviews, submit photographs, subscribe to our newsletter or otherwise interact with the website, we require the above information plus in addition:
- a password of your choosing
For the purpose of better understanding our customers and to plan and review the effectiveness of advertising and marketing activities we may from time to time request additional information which it is entirely optional to provide. This may include, but is not limited to:
- your age bracket
- your income bracket
- the number, age and gender of your children
- the names of other stores in which you like to shop
- the titles of magazines or publications to which you subscribe or like to read
- the name of any blogs, networks or other website services you follow or to which you subscribe
- the method by which you heard of or found the Ginger & May website
What we send
Following receipt of your order we will send an automated confirmation email, an email confirming dispatch of your item/s, and later we may send an email requesting a review of your purchase/s or of the Ginger & May website. We will also send an email or contact you by telephone if we encounter any problems with processing your order. If you opt-in to our newsletter we may periodically send promotional e-mails or mail about new products, special offers or other information which relates directly to the website or to the Ginger & May brand and activities relating to our brand.
Who we share your information with
Some of the products we sell are dispatched directly from the manufacturer, supplier or distributor, or delivered via a courier. In order to process your order and for delivery to take place we must therefore provide your name and address details to the relevant third party and, unless explicitly advised otherwise by you, we are likely also to provide them with your telephone number and/or email address so that they can contact you directly with regard to the delivery of your item/s should need arise.
Like many e-commerce businesses, we use trusted third-party services to help us manage our business effectively and these integrations require some level of customer data in order to operate and provide us with their service. These include, but are not limited to, website hosting & development, book-keeping & accounting, newsletter mailings, review requests and marketing/advertising services. We choose to work only with companies where we are confident that data will be securely stored and will not use or sell that data for unsolicited marketing or any other purpose.
With the exception of the above, we will never knowingly pass on any of your information to any third party whatsoever, unless we have specifically requested and received your explicit permission to do so or are required to do as part of a Police investigation or by law. We will never sell or lease your personal information.
In order to prevent unauthorised access or disclosure of your personal information, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website is hosted on a secure server which uses 256-bit SSL encryption to protect the personal information you provide to register, log-in, order from or otherwise interact with the website.
As stated above, all card transactions and payments are handled by PayPal's secure processing system and no card or bank details are received, collected or stored by Ginger & May. To be taken to PayPal's website for further information on their security please click here.
If you register with the website you are responsible for ensuring that your password and account remain confidential and we shall not be liable for any inconvenience or loss that arises as a result of your failure to do so.
You can modify the details held on your account or subscribe/unsubscribe to the newsletter by going to My Account and following the relevant links.
If you wish to have your account deleted from our database please Contact Us and we will do this for you without delay.
Last updated: 29 April 2016