We hope you will be happy with your purchase, but have a no quibble approach if for any reason you would like to return an item, so long as:
i) you return the item/s within 14 working days of their receipt, having notified us of the return;
ii) the goods have not been used or damaged in any way;
iii) the goods are returned with the original product packaging and the packaging has not been damaged in a way that would prevent resale.
The cost of return postage is at your own expense, unless the goods are faulty, damaged or not as ordered or described. We strongly recommend you obtain a free Proof of Posting from the Post Office as this would enable you to make a claim should the item be damaged or lost in transit. We cannot be held responsible for items lost or damaged in transit and in these circumstances we reserve the right not to provide a refund.
Please drop us a line (email@example.com) to let us know, and return your item/s to:
Ginger & May
2 The Longhouse
We will be happy to exchange your item for an alternative one, if the original is returned within the timeframe and condition as specified under the Returns policy above. The alternative will be dispatched at no additional delivery charge once we have received the returned item. The cost of returning the original item will be at your expense. Please email us on firstname.lastname@example.org to discuss the exchange.
Faulty or Damaged Goods
If the product is found to be damaged or faulty on receipt please notify us within 7 working days by email on email@example.com, via the form on the Contact Us page of the website or by telephone on 01929 424572. We will arrange with you for it’s return and refund or replacement (subject to availability).
In these circumstances, both the original delivery charge and your postage expense in returning the item will be refunded on receipt of the item at Ginger & May so long as this is within 30 days of you having received the goods.
We strongly recommend you obtain a free Proof of Posting from the Post Office when returning faulty or damaged items as this would enable you to make a claim should the item be further damaged or lost in transit. We reserve the right not to provide a refund if you are unable to prove that the item was sent or in the event that you are able to claim for it's full value in the event of it being damaged or lost in transit.
If an item is not faulty on receipt, but later develops a fault please email details to us on firstname.lastname@example.org as soon as possible. A decision on whether a replacement or refund is appropriate will be made in accordance with the Distance Selling Regulations and will usually depend on the time that has lapsed since you received the goods.
Items not as described
If we are at fault for providing a factually inaccurate description or if the colour, design or quality is clearly not as depicted or described we will normally reimburse the cost of returning the item if this is done in accordance with the provisions for Faulty or Damaged Goods above.
Your refund will be credited as soon as possible after receipt by us of the returned item/s, and within 30 days at most. Refunds will be credited by the same payment method as was used to purchase the item/s being returned.